Click and Collect

We offer FREE click and collect from our Melbourne warehouse. Please contact us to find out more, or read the FAQ below for more information:

 

Where do I go in store to collect my order?
Please visit our Melbourne warehouse: 3-7 Shelley Street, Richmond, Melbourne 3121. Please show your order confirmation at reception.

 

What time can I collect my order from store?
You can collect your order from Mon-Fri, 8-4pm. Please allow at least 1 hour after ordering for us to pick and package your order ready for collection.

 

How will I know when my order is ready to be collected?
After placing your order, you can pick it up after 1 hour has passed. This gives us time to pick and package your order ready for collection. If you have ordered something we don't have stock of, we will give you a call to advise you before you come in.

 

How long will you keep my order there?
Once your order is ready for collection and you’ve been notified, we will hold your order for 30 days.

 

What if I don’t collect my order?
If you don’t collect your order before the final date for collection, we’ll refund the order total and will send you an email to confirm that the order has been cancelled and refunded.

 

What do I need to bring in store to collect?
When you collect your order, bring your order confirmation email and order number. This can be shown on your smart phone or as a print out. If you are unable to show either of these and you have been notified we will need to see photo id that matches the name on the order. 

 

Can someone else collect my order?
Yes - just forward on your order confirmation email for them to show as proof of purchase or let us know via email or phone.

 

Can I return an item in store once I claim my order?
If you change your mind and decide to return your order, you can return it using our standard return procedure.