We will do our very best to see you get your order delivered as quickly as possible. Please make sure you provide us with a valid delivery address and contact phone number so we can contact you if there are any issues with your consignment.
All consignments are tracked. The tracking number will be sent to you via email. If you can’t find it please contact us and we'll be happy to assist.
|POSTAGE||DISPATCH||DELIVERY||SPEND $20+||SPEND UNDER $20|
|STANDARD||Next Day||3-6 business days||FREE||$7.95 Flat Rate|
|EXPRESS||Next Day||2-3 business days||$9.95 Flat Rate||$9.95 Flat Rate|
Please Note: Pick up is not available. For standard domestic deliveries, orders need to be received by 2pm (use above table for delivery estimates).
Where your item needs to be sent via courier, we will require your phone number. We cannot book courier deliveries without a valid daytime phone number for the recipient.
All Dangerous Goods are shipped through a specialised and dedicated Dangerous Goods Road Service.
Please note - Items designated as Dangerous Goods cannot be shipped via an express or air carrier delivery services, which may result in additional transit days for regional or remote areas.
In the event a consignment is returned to us because:
- An incorrect address was provided by you
- You failed to collect it from the Post Office or local depot where relevant
- You were unavailable to sign for delivery
- You refused the delivery
- The courier could not access the property
- You provided an Authority to Leave, but there was no clear safe location at the delivery point for the parcel to be left
A re-delivery fee will be calculated to your delivery address and required to be paid prior to re-dispatch.
In the event of a delivery failure as described above, where you then request a refund, we will deduct the original shipping cost already paid by NAYLD to the delivery contractor from the amount you are refunded.